Cape Town Explore

Terms and Conditions

Welcome to Cape Town Explore.

These Terms and Conditions govern the use of the Cape Town Explore website, business directory, listings, advertising services, promotional services and other services made available through Cape Town Explore.

By accessing or using Cape Town Explore, submitting a business listing, purchasing a listing package, advertising with us, or otherwise using our services, you agree to these Terms and Conditions.

If you do not agree with these Terms and Conditions, you should not use the website or services.

1. About Cape Town Explore

Cape Town Explore is a tourism, travel, lifestyle and local business discovery platform designed to help residents and visitors discover businesses, accommodation, attractions, restaurants, experiences, services and destinations across Cape Town and surrounding areas.

Cape Town Explore provides digital information, directory listings, promotional opportunities, advertising and related online services.

Cape Town Explore does not own or operate the independent businesses listed on the platform unless expressly stated otherwise.

2. Use of the Website

You may use Cape Town Explore for lawful personal or business purposes.

You agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorised access to the website, servers or systems.
• Introduce malware, malicious code or harmful software.
• Scrape, harvest or systematically extract information without permission.
• Interfere with the operation or security of the website.
• Impersonate another person, business or organisation.
• Submit false or misleading information.
• Use Cape Town Explore to distribute spam.
• Copy or commercially reproduce Cape Town Explore content without permission.
• Use automated systems in a manner that places unreasonable demand on the platform.

Cape Town Explore may restrict or terminate access where these Terms are materially breached.

Business Directory

3. Business Directory Listings

Cape Town Explore operates a curated business directory.

Businesses may apply to have their business, accommodation establishment, attraction, restaurant, activity, service or other organisation listed on Cape Town Explore.

Submission of an application does not automatically guarantee acceptance or publication.

All listings remain subject to Cape Town Explore’s eligibility, verification and content requirements.

4. Right to Approve Listings

Cape Town Explore reserves the right, acting reasonably and subject to applicable law, to:

• Accept or reject a listing application.
• Request additional information.
• Verify information provided by an applicant.
• Determine the appropriate listing category.
• Request changes to listing content.
• Suspend a listing while information is investigated.
• Refuse renewal.
• Remove listings that no longer meet the platform’s requirements.

Payment or submission of an application does not guarantee publication.

5. Business Eligibility

Businesses applying for inclusion should:

• Be legally permitted to operate.
• Provide legitimate goods or services.
• Provide accurate contact and business information.
• Have a meaningful connection to Cape Town or the areas covered by Cape Town Explore.
• Comply with applicable South African laws.
• Hold licences, registrations or permits required for their industry where applicable.
• Provide accurate descriptions, images, pricing and promotional information.
• Not intentionally mislead Cape Town Explore or its users.

Cape Town Explore may request reasonable evidence to verify these requirements.

6. Businesses and Listings We May Not Accept

Cape Town Explore may decline, restrict or remove listings involving:

Illegal Activities

Businesses promoting products, services or activities prohibited by applicable South African law.

Fraudulent or Misleading Businesses

Businesses that materially misrepresent their identity, location, qualifications, products, services, prices or business activities.

Unsafe or Harmful Services

Businesses whose activities create an unreasonable risk to users or the public.

Adult or Sexually Explicit Services

Adult-Oriented Accommodation and Venues
Cape Town Explore may decline listings for accommodation establishments, venues, clubs, spas or other businesses primarily marketed around adult-oriented, sexually suggestive or sexually explicit experiences, where Cape Town Explore considers the business unsuitable for the platform’s tourism and general-audience focus.

Adult or Sexually Explicit Services
Businesses primarily providing explicit adult entertainment, sexual services or pornographic material.

Gambling and Betting

Casinos, online gambling, betting services and similar businesses may be excluded from the general Cape Town Explore directory.

Weapons and Prohibited Goods

Businesses primarily involved in weapons, prohibited goods or products considered inappropriate for the Cape Town Explore platform.

Unlicensed Regulated Services

Businesses operating in industries requiring licences, professional registrations or other regulatory approval that cannot provide reasonable evidence of compliance when requested.

Pyramid or Prohibited Schemes

Businesses primarily promoting pyramid, multiplication or other prohibited schemes.

Misleading Financial Opportunities

Businesses promoting materially misleading investment opportunities, unrealistic financial returns or similar claims.

Hate, Harassment or Unlawful Discrimination

Businesses or organisations whose submitted content or primary activities promote unlawful discrimination, hatred or harassment.

Unverifiable Businesses

Businesses where Cape Town Explore cannot reasonably verify the business’s identity, location, contact information or existence.

7. Business Verification

Cape Town Explore may verify information supplied by businesses.

Verification may include:

• Business name.
• Trading name.
• Physical address.
• Telephone number.
• Email address.
• Website.
• Company registration.
• Professional registration.
• Licences or permits.
• Social media presence.
• Other information reasonably necessary to verify the business.

Failure to provide requested verification may result in an application being declined or an existing listing being suspended or removed.

8. Accuracy of Business Information

Businesses are responsible for ensuring that information provided to Cape Town Explore is accurate, current and not misleading.

Businesses should notify Cape Town Explore when material information changes, including:

• Address.
• Contact details.
• Website.
• Trading name.
• Operating hours.
• Services.
• Pricing where displayed.
• Booking information.
• Licensing.
• Ownership where relevant to the listing.

Cape Town Explore may correct obvious formatting or factual errors but is not responsible for independently verifying every piece of information supplied by businesses.

9. Listing Content

Businesses may provide Cape Town Explore with information including:

• Business descriptions.
• Logos.
• Photographs.
• Videos.
• Contact information.
• Product information.
• Service information.
• Promotional offers.
• Pricing.
• Booking information.

Submitted content must not be unlawful, defamatory, materially misleading, infringing, sexually explicit, hateful, discriminatory, fraudulent or otherwise contrary to these Terms.

10. Editing Listings

Cape Town Explore may make reasonable editorial changes to:

• Formatting.
• Spelling.
• Grammar.
• Layout.
• Categories.
• Image placement.
• Headings.
• Presentation.

These changes may be made to maintain consistency and quality across the platform.

Paid Listings and Advertising

11. Listing Packages

Cape Town Explore may offer free and paid listing packages.

Features, pricing and benefits may vary according to the package selected.

The features included in a package will be those communicated when the business purchases or renews the service.

12. Listing Fees

Where a listing is subject to a monthly, annual or other recurring fee, the business agrees to pay the applicable charges according to the agreed billing arrangement.

Fees relate to the listing and promotional services provided by Cape Town Explore.

Cape Town Explore does not guarantee a specific number of leads, enquiries, bookings, sales, website visits or conversions.

13. Advertising and Promotional Services

Cape Town Explore may provide additional promotional services including:

• Sponsored content.
• Featured listings.
• Social media promotion.
• Website advertising.
• Banner advertising.
• Promotional campaigns.
• Articles and editorial features.
• Marketplace exposure.
• Other digital marketing services.

Additional terms, pricing or campaign requirements may apply to these services.

14. No Guarantee of Marketing Results

Digital marketing performance varies according to numerous factors outside Cape Town Explore’s control.

Cape Town Explore does not guarantee:

• A specific number of views.
• Website visits.
• Leads.
• Enquiries.
• Telephone calls.
• Bookings.
• Sales.
• Social media engagement.
• Search engine rankings.
• Revenue.
• Return on investment.

Statistics or audience figures provided by Cape Town Explore represent measured or estimated platform performance and should not be interpreted as guarantees of future individual business performance.

15. Payment

Payment terms will be communicated when a business purchases a listing, advertisement or promotional service.

Businesses are responsible for ensuring payments are made according to the applicable invoice, subscription or agreement.

Where services are recurring, the applicable billing and cancellation terms will continue until cancellation in accordance with the agreed service terms.

16. Refunds

Where payment has been collected for a new business listing and the application is rejected before publication, the applicable listing fee will be refunded unless a separate service has already been completed or otherwise agreed.

Payments for advertising, promotional work, content creation or other services already performed are generally not refundable, subject to applicable law and any specific agreement governing the service.

17. Cancellation

Businesses may request cancellation of their listing or recurring service according to the applicable package or agreement.

Cancellation does not automatically create a right to a refund for services already delivered.

Any outstanding amounts relating to services already provided remain payable.

Suspension and Removal

18. Suspension of Listings

Cape Town Explore may temporarily suspend a listing while investigating:

• Complaints.
• Incorrect information.
• Business legitimacy.
• Licensing concerns.
• Security issues.
• Possible breaches of these Terms.
• Potential risks to users.

Where appropriate, the business may be contacted for additional information.

19. Removal of Listings

Cape Town Explore may remove or decline to renew a listing where it reasonably determines that:

• The business has ceased operating.
• Materially false information has been supplied.
• The business is operating unlawfully.
• Required licences have expired.
• The business materially breaches these Terms.
• The listing is being used for prohibited purposes.
• The business repeatedly fails to provide requested verification.
• The business no longer meets eligibility requirements.
• Continued publication presents a significant legal, security, safety or reputational risk.

20. Complaints About Businesses

Cape Town Explore may receive and investigate complaints concerning businesses listed on the platform.

Cape Town Explore may:

• Request information from the complainant.
• Request information from the business.
• Request corrective action.
• Correct inaccurate listing information.
• Temporarily suspend a listing.
• Remove a listing where appropriate.

The existence of a complaint does not automatically mean that a business has breached these Terms.

User Transactions

21. Independent Businesses

Businesses appearing on Cape Town Explore are generally independent third parties.

Unless expressly stated otherwise, Cape Town Explore is not:

• The seller of their products.
• The provider of their services.
• Their employer.
• Their agent.
• Their representative.
• A party to agreements between users and businesses.

22. Transactions Between Users and Businesses

Users are responsible for evaluating businesses before purchasing products, making bookings, paying deposits or entering into agreements.

Any transaction is generally between the user and the relevant business.

The business remains responsible for matters including:

• Pricing.
• Quotations.
• Availability.
• Bookings.
• Payments.
• Deposits.
• Refunds.
• Cancellations.
• Products.
• Services.
• Customer service.
• Warranties.

23. Accommodation, Activities and Tourism Services

Information concerning accommodation, attractions, tours, activities, restaurants and tourism services may change.

Users should confirm important information directly with the provider before travelling, booking or making payment.

This may include:

• Availability.
• Pricing.
• Operating hours.
• Access requirements.
• Age restrictions.
• Safety requirements.
• Weather conditions.
• Cancellation policies.
• Booking conditions.

Content and Intellectual Property

24. Cape Town Explore Content

Unless otherwise stated, the Cape Town Explore website, branding, design, written content, graphics and original media are owned by or licensed to Cape Town Explore.

Content may not be copied, republished, redistributed or commercially exploited without permission except where permitted by law.

25. Business-Submitted Content

Businesses submitting photographs, logos, descriptions, videos or other material confirm that they own the material or have sufficient permission to provide and use it.

Businesses grant Cape Town Explore permission to use submitted content for purposes connected with:

• Business listings.
• Cape Town Explore websites.
• Social media.
• Search and discovery.
• Advertising.
• Promotional campaigns.
• Digital marketing.

This permission applies while the relevant listing or promotional relationship remains active, unless otherwise agreed.

26. Copyright Complaints

If you believe content published on Cape Town Explore infringes your intellectual property rights, you may contact Cape Town Explore and provide sufficient information to identify:

• The protected material.
• The allegedly infringing material.
• Your relationship to the protected material.
• Your contact information.

Cape Town Explore may investigate and remove content where appropriate.

Reviews and User Content

27. User-Submitted Content

Where Cape Town Explore allows reviews, comments, photographs or other user-generated content, users must not submit material that is:

• False or deliberately misleading.
• Defamatory.
• Threatening.
• Harassing.
• Unlawfully discriminatory.
• Obscene.
• Fraudulent.
• Spam.
• Infringing another person’s intellectual property.
• Unrelated to the business or subject being reviewed.

Cape Town Explore may moderate or remove content that breaches these Terms.

28. Reviews

Reviews represent the views of the individual submitting them and do not necessarily represent the views of Cape Town Explore.

Cape Town Explore does not guarantee the accuracy of user reviews.

Businesses may not manipulate reviews through fake accounts, fabricated reviews or other deceptive practices.

Website Operation

29. Availability

Cape Town Explore aims to maintain a reliable platform but does not guarantee uninterrupted availability.

The website may occasionally be unavailable because of:

• Maintenance.
• Hosting problems.
• Software updates.
• Network failures.
• Security incidents.
• Third-party service failures.
• Circumstances outside our reasonable control.

30. External Websites

Cape Town Explore may contain links to external websites, booking platforms, social networks and third-party services.

Cape Town Explore does not control these external services and is not responsible for their content, availability, security, privacy practices or terms.

Users should review the applicable terms and privacy policies of third-party services.

31. Accuracy of Website Information

Cape Town Explore aims to provide useful and accurate information.

However, business information, prices, operating hours, events, attractions, tourism information and other third-party information may change without notice.

Users should verify important information directly with the relevant business, organisation or official authority where necessary.

Privacy and Communications

32. Personal Information

Personal information collected through Cape Town Explore will be handled in accordance with the Cape Town Explore Privacy Policy and applicable South African data-protection requirements.

The Privacy Policy should be read together with these Terms and Conditions.

33. Business Communications

Businesses using Cape Town Explore may receive communications relating to:

• Their listing.
• Account administration.
• Verification.
• Billing.
• Service updates.
• Renewals.
• Enquiries.
• Platform changes.

Marketing communications will be handled in accordance with applicable requirements and available communication preferences.

Liability

34. No Endorsement

The presence of a business on Cape Town Explore does not constitute a guarantee, certification or endorsement of that business, its owners, employees, products or services.

Businesses remain responsible for their own representations and activities.

35. Limitation of Liability

To the maximum extent permitted by applicable law, Cape Town Explore will not be responsible for indirect or consequential losses arising solely from reliance on third-party information, third-party business conduct, external websites or services outside Cape Town Explore’s reasonable control.

Nothing in these Terms is intended to exclude or restrict any liability, consumer right or legal obligation that cannot lawfully be excluded or restricted under South African law.

36. Business Responsibility

Listed businesses remain responsible for:

• Their products.
• Their services.
• Customer relationships.
• Pricing.
• Bookings.
• Payments.
• Refunds.
• Warranties.
• Employees and contractors.
• Licences.
• Insurance.
• Regulatory compliance.
• Tax obligations.
• Representations made to customers.

General Terms

37. Fair Application of Listing Standards

Cape Town Explore applies its directory eligibility requirements based on legitimate platform considerations including:

• Business category.
• Geographic relevance.
• Legality.
• Verification.
• Content standards.
• User safety.
• Platform suitability.
• Business conduct.
• Compliance with these Terms.

Listing decisions will not be made on an unlawfully discriminatory basis.

38. Changes to Services

Cape Town Explore may introduce, modify or discontinue website features, listing categories, packages and promotional services.

Where changes materially affect an existing paid service, they will be handled subject to the applicable agreement and South African law.

39. Changes to These Terms

Cape Town Explore may update these Terms and Conditions from time to time.

The latest version will be published on the Cape Town Explore website with an updated revision date.

Continued use of the website or services following an applicable change constitutes acceptance to the extent permitted by law.

40. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

41. No Waiver

Failure by Cape Town Explore to enforce a provision of these Terms does not constitute a waiver of that provision or any other rights.

42. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any dispute arising from these Terms will be dealt with in accordance with applicable South African law.

43. Contact Cape Town Explore

Questions regarding these Terms and Conditions may be directed to:

Cape Town Explore
Email: ____________________
Telephone: ____________________
Website: Cape Town Explore
Address: ____________________

44. Acceptance

By accessing Cape Town Explore, submitting a business listing, purchasing a listing or advertising service, or otherwise using the platform, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them.